About Us

Delivering excellent customer service

One of the key values of the Capta Group and Tropic Wings Cairns Tours & Charters is to cultivate a strong importance in delivering excellent customer service. Our staff are the pivotal contact with guests and the most important ingredient in making their experience special.

Our focus on customer service and staff training through our CaPTAV8 program, supports every staff member in consistently delivering excellent customer service and educating them in the importance of having the right attitude and finding unique and creative ways to delight the guest.

From the tour guides to the reservations team to the Pamagirri Dancers and the wildlife keepers, our staff have an important role to play in the success of our business which is why they are our most valuable asset.


The CaPTAv8 culture grew out of the CaPTAv8 with ATTITUDE program instilled within all companies in The CaPTA Group.

It is based on the belief that skills can be taught, but attitude is essential for demonstrating and upholding The CaPTA Group’s point of difference in customer service. 

Information Regarding Tropical Cyclone Jasper

Tours and Charters temporarily suspended

Due to the severe weather predicted associated with Tropical Cyclone Jasper all tours and charters are currently suspended.

We anticipate to resume tours & charters on Friday 15th December, however, this will be assessed once the cyclone has passed to ensure that it is safe to do so.

Our reservations and charters team will be working with minimal staff during this time and there are likely to be considerable delays in responding to your queries.

Thank you for your understanding and we will provide further information once the weather conditions improve.

Monday 8th to Sunday 21st May

Scheduled maintenance of Skyrail Rainforest Cableway and Kuranda Scenic Railway

Due to the planned maintenance, our Kuranda tours that include Skyrail Rainforest Cableway and Kuranda Scenic Railway won’t be operating. 

Rest assured, you can still enjoy our Kuranda coach tours options.