Delivering excellent customer service
One of the key values of the Capta Group and Tropic Wings Cairns Tours & Charters is to cultivate a strong importance in delivering excellent customer service. Our staff are the pivotal contact with guests and the most important ingredient in making their experience special.
Our focus on customer service and staff training through our CaPTAV8 program, supports every staff member in consistently delivering excellent customer service and educating them in the importance of having the right attitude and finding unique and creative ways to delight the guest.
From the tour guides to the reservations team to the Pamagirri Dancers and the wildlife keepers, our staff have an important role to play in the success of our business which is why they are our most valuable asset.
THE DEFINITION OF CAPTAV8
The CaPTAv8 culture grew out of the CaPTAv8 with ATTITUDE program instilled within all companies in The CaPTA Group.
It is based on the belief that skills can be taught, but attitude is essential for demonstrating and upholding The CaPTA Group’s point of difference in customer service.